Policies

Buenavinta Return Policy

Buenavinta offers a variety of items, including vintage and secondhand pieces, new or resold goods, art by unknown artists, and original creations of our own. All items are sold as is and on a final sale basis, regardless of item type. Buyers are responsible for reviewing all photos, descriptions, and measurements prior to purchase. Questions regarding an item should be directed to us before purchase.

Exceptions

We will offer a refund, replacement, or store credit, at our sole discretion, under the following circumstances only:

1. The item arrives damaged in transit;

2. The item is materially different from its description or photographs at the time of listing; or

3. The item is not received and is confirmed lost in transit.

4. Buenavinta and the buyer have separately agreed, in writing, to permit a return or exchange outside the terms of this policy.

Variations due to lighting, screen settings, or conditions already disclosed at the time of listing do not qualify under this section. To submit a claim, contact us at buenavinta@buenavinta.com within 7 days of delivery and include the order number, photographic evidence, and a brief description of the issue. All other purchases are final, including those based on sizing, personal preference, or condition previously disclosed.

Item-Specific Terms

• Vintage, secondhand, or art by other or unknown artists. These items may show signs of age or prior use. Any information provided regarding artist, origin, or date reflects our good faith understanding at the time of listing and does not constitute a professional appraisal or guarantee of authenticity, attribution, or value.

• New or resold items. Damage or defect present upon arrival is addressed under the Exceptions section above.

• Original art and creations of our own. These items may include natural variation in materials, color, or finish, consistent with the handmade nature of the work and not considered a defect. The listed price does not represent an appraised or resale value.

Shipping and Delivery

Processing and delivery times vary by item and shipping method and will be provided at the time of purchase or shipment. Once an order ships, tracking information will be provided where available. If tracking indicates an extended lack of movement, or the item is otherwise reasonably believed to be lost, please contact us at buenavinta@buenavinta.com and we will follow up with the applicable carrier.

Orders are shipped to the address provided by the buyer. We are not responsible for delays or non-delivery resulting from an incorrect or incomplete address. For international orders, the buyer is responsible for any applicable customs fees, import duties, or taxes. International delivery times may vary and are not guaranteed.

In-Person and Direct Message Transactions

This policy applies to all purchases from us, regardless of the method of sale, including transactions completed through our website, in person at a market or pop-up event, or by direct message on social media. In-person purchases are final at the time of sale, and buyers are encouraged to inspect items prior to purchase. Purchases made by direct message are subject to the same terms set forth in this policy, regardless of the platform used for payment or communication. Buyers are advised to retain copies of listings, photographs, and related correspondence.

Consumer Rights

Nothing in this policy limits any consumer protection rights a buyer may have under applicable state or federal law.